Years of experience: 8
MarketingExecutive CoachBusiness AnalystSales & BizDevCustomer ServiceConsulting
Trust Score
Exceptionally trusted; proven professional excellence.
Yassine's Career Path
Aug. 2023 -Nov. 2024
SIXTSenior rental agent
Hannover, Lower Saxony, Germany- Managed rental transactions, ensuring high customer satisfaction.
- Provided guidance and support to junior agents.
- Handled customer inquiries and resolved issues efficiently.
- Promoted additional services to enhance customer experience.
- Achieved a 95% customer satisfaction rating through effective service delivery.
Sep. 2021 -May. 2023
SiemensAccount Clerk
Lisbonne, Portugal- Evaluated and loaded new accounts into the company’s system.
- Accurately entered customer data and reviewed for errors before migration.
- Provided customer audit information and support.
- Streamlined data entry processes, reducing errors by 15%.
Apr. 2021 -Sep. 2021
SitelCustomer Service Specialist
Lisbonne, Portugal- Provided daily support to users via phone and email.
- Maintained detailed records of interactions and solutions.
- Improved customer satisfaction scores by 10% through effective mediation.