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Years of experience: 21
EducationBusiness Development ManagerService Quality ManagerStartup FounderC-level ExecutiveSales & BizDev
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Exceptionally trusted; proven professional excellence.
Michael's Career Path
Feb. 2024 -Present
Open EquineProcurement Manager
IrelandManage procurement operations for a rapidly growing equestrian e-commerce marketplace, focusing on supplier relationship management, inventory optimization, and cost-effective purchasing strategies.
Key Achievements:
• Develop and maintain relationships with key equestrian suppliers across multiple product categories, negotiating terms and consistent product quality
• Create standardised proc...
Feb. 2024 -Present
OutshorseCustomer Service Specialist
IrelandLead customer service operations for a virtual reception and administration service supporting equestrian businesses across Ireland and UK, managing end-to-end customer experience across multiple communication channels.
Key Achievements:
• Maintained 3-minute average response time across all inquiries through Intercom and Front platforms • Managed multiple riding school booking systems while ...
Jun. 2020 -Sep. 2023
LCS-GROUPSmall Business Owner
United KingdomIdentified and seized market opportunity during COVID-19 to launch a hospitality equipment supply company, leveraging industry expertise to support restaurants during a critical period. Built and scaled the business to nearly £1M revenue before making a strategic decision to transition to achieve better work-life balance with young family.
Key Achievements:
• Demonstrated entrepreneurial agil...