Years of experience: 16
ITConsultingFinanceSystem AnalystProject ManagerTech Support
Trust Score
Highly reliable; strong professional involvement.
Rachael's Career Path
Jul. 2024 -Aug. 2024
Xceltrait Inc.Business Process Consultant
Feb. 2024 -Jul. 2024
SigitalBusiness Process Consultant
Seattle, Washington, United StatesStreamlined project delivery timelines within 6 months through
collaborative requirement clarification with stakeholders and
project staff.
• Managed Business Analysis for projects, leading to improvement in
project delivery time. Clear requirements positively impacted
project outcomes and client satisfaction.
• Managed the implementation of ITSM and CSM module onboarding
including Problem, C...
Aug. 2017 -Nov. 2023
Milestone Technologies, Inc.Sr. Business Process Consultant
Seattle, Washington, United StatesImproved ServiceNow tool configuration accuracy by 15%, resulting
in increased efficiency and cost savings for clients using the ITSM,
Request Catalog, CSM and other modules.
•Streamlined Incident resolution time through the design and
deployment of a tailored ServiceNow application, ultimately
optimizing overall operational effectiveness and user experience.
•Revamped workflow design, result...