Years of experience: 11

Call CenterCustomer Support RepresentativeSupport SpecialistITSales RepresentativeCall Center Supervisor

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Exceptionally trusted; proven professional excellence.

80%
Amy's Career Path
TIER II TECHNICAL SUPPORTSep. 2022 -
Present
CompucomTIER II TECHNICAL SUPPORT
Arkansas, United StatesTier II Technical Support professional with extensive expertise in IT troubleshooting and customer service. Leveraging over a decade of experience, excels in resolving complex technical issues, managing user accounts securely, and enhancing support efficiency across multiple locations. Known for exceptional communication skills and innovative problem-solving, committed to delivering high-qual...
Computer Field TechnicianMar. 2020 -
Oct. 2022
CORRECTION, ARKANSAS DEPARTMENT OFComputer Field Technician
Texarkana, AR⬧ Implement hardware upgrades, resulting in an area-wide desktop replacement program to meet productivity needs. ⬧ Resolved user issues across 5+ locations, boosting technical efficiency and response times. ⬧ Led secure software deployment on state phones for the area, enhancing mobile device management. ⬧ Optimized network infrastructure through cabling projects, improving connectivity. ⬧ Co...
Administrative Specialist II (Business Office/Inventory)Dec. 2013 -
Mar. 2020
SWACCC (Southwest Arkansas Community Correction Center)Administrative Specialist II (Business Office/Inventory)
Texarkana, Arkansas⬨ Partnered with off-site IT to upgrade operating systems from Windows 7 to Windows 10 and remove software in accordance with industry best practices in preparation of conversion ⬨ Installed RAM and replacing hard drives and other hardware in computer towers for better computer performance for end users under the direction of IT Dept ⬨ Diagnosed basic IT issues and collaborate with the off-si...

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