Amy Pierce is a dedicated Technical Support Agent at CompuCom, a leading provider of managed digital workplace services. With a strong passion for technology and problem-solving, she has been a part of the CompuCom team, providing high-level customer service and technical assistance. Amy is known for her ability to troubleshoot complex technical issues and her commitment to ensuring customer satisfaction, which is supported by her top Quality Scores and First Call Resolution numbers. Prior to joining CompuCom, she gained a solid foundation in IT support through various roles in the tech sector. Amy holds an Associate's degree in Information Technology and continues to enhance her knowledge and skills through continuous learning and professional development, as well as her mastery skills in Customer Service roles in previous career avenues.More...