Years of experience: 31
Startup FounderITSolution IntegratorC-level ExecutiveCustomer ServiceEngineer
Trust Score
Exceptionally trusted; proven professional excellence.
Ralph's Career Path
Mar. 2023 -Present
TwilioManager, Personalized Support
New York, New York, United States- Led a global personalized support team of Technical Account Managers, exceeding KPIs and SLAs, to achieve 95+% customer satisfaction and resolved complex technical problems in a timely manner.
- Improved team performance by 20% through effective coaching and training, resulting in increased employee engagement and retention.
- Collaborated with product management and engineering teams to ad...
Sep. 2021 -Present
TwilioTechnical Account Manager & Developer at Twilio Inc.
New York, New York, United States- Technical point of contact for investigating data anomalies, diagnosing issues with carriers, and answering support inquiries from internal and external stakeholders
- Provide white-glove personalized technical support to dedicated enterprise clients on Messaging services, API, SDKs, and helper libraries
- Work directly with clients' and partners' developers, architects, and support personn...
Nov. 2020 -Present
Olapic by Social NativeTechnical Consultant
New York, New York, United States