Years of experience: 10

Implementation specialistsData EntryAssistantCustomer Success ManagerUnited StatesIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Vanessa's Career Path
Product Manager - Toastweb, OnboardingMar. 2022 -
Oct. 2024
ToastProduct Manager - Toastweb, Onboarding
Owned the strategy, roadmap, and execution for Toastweb and Onboarding product teams Successfully managed and developed self-service onboarding experiences for all SaaS products within Toast's portfolio, resulting in improved user engagement and satisfaction Managed the implementation of the Intercom AI chatbot, automating 20% of support inquiries and boosting customer satisfaction Revamped t...
Onboarding and Product ConsultantMar. 2021 -
May. 2022
ToastOnboarding and Product Consultant
Developed personalized onboarding journeys for digital product implementations, improving adoption and customer experience. Collaborated with customer success teams to define and track KPIs, refining strategies through workshops and feedback sessions. Integrated marketing technology features into onboarding, enhancing user engagement and increasing retention. Created key documentation, includ...
Hospitality Consultant (Owner)Nov. 2018 -
Apr. 2022
Pepper No SaltHospitality Consultant (Owner)
San Francisco Bay AreaFounded and led a consultancy, guiding clients through operational launches and digital transformations to improve customer service and operational efficiency. Mentored teams in adopting new software systems and marketing technologies, enhancing engagement and retention. Provided strategic guidance that helped clients optimize operations and digital presence, driving long-term success and imp...