Years of experience: 21

Call CenterITCustomer ServiceHelp Desk SupportCustomer Success ManagerChief Customer Officer (CCO)

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Pedro's Career Path
Quality AnalystJan. 2022 -
May. 2024
TikTokQuality Analyst
Dublin, County Dublin, Ireland- Carrying out quality assurance work by evaluating the quality delivery of reviewed content in European markets - Analyzing and summarizing root cause data - Distributing QA reports to content quality center team members and serving as a liaison to ensure consistent quality measurements throughout the operation - Collaborating closely with Local Operations and Safety teams and serving as a p...
Community Operations AnalystFeb. 2019 -
Dec. 2021
CovalenCommunity Operations Analyst
County Dublin, Ireland- Processing and reviewing flagged accounts to ensure compliance with policies - Investigating reported escalations through multiple channels - Collecting, analyzing, and applying relevant data and escalation trends to improve escalation processes and make recommendations for process, policy, and product improvements - Validating, investigating, and responding to urgent or sensitive inquiries...
Real Time AnalystAug. 2016 -
Oct. 2018
eir IrelandReal Time Analyst
County Dublin, Ireland- Tracking call volume, key performance metrics, phone activity, schedule adherence, and staffing in real time - Monitoring real-time performance to assist business areas in ensuring adequate staffing and making daily recommendations for adjusting staff schedules - Monitoring the workflow of assigned departments in real time to ensure that deadlines are met - Analyzing and communicating the e...

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