Manal's Posts
No responses yet
0
Years of experience: 11
DirectorEvent ProducerChanel ManagerDirector of PhotographyAssistant EditorCase Manager
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Manal's Career Path
Aug. 2023 -Jan. 2025
UKGProduct Support Engineer
● Provided technical assistance and post-implementation support for UKG Pro Workforce
Management, a SaaS product, ensuring seamless user experience and compliance with SOC 1 and 2
standards.
● Recorded support activities and cases in CRM (Salesforce), Exceeding 3600 accepted cases,
maintaining a 100% CSAT, and resolving cases within 2.5 days for the fiscal year.
● Managed incidents such as sy...
Feb. 2022 -Nov. 2023
AppleGenius
● Achieved #1 in customer experience and maintaining a 100% NPS score.
● Conducted repairs on all Apple products while fostering a positive learning environment for current
and oncoming team members while catering to their preferred learning style.
● Supported team development through mentoring, knowledge sharing and feedback.
● Collaborated with cross-functional leaders to analyze trends and...
Jan. 2017 -Dec. 2019
Behavioral Health Group - BHGResearch Assistant
- Acquire a list of medical journals to submit publications, using Excel to keep data organized and Word for categorizing articles.
- Proof read and adjusting literature to accomplish all requirements.