Dynamic professional with over 4 years of experience in administration, psychology, and team development. Adept at creating efficient workflows, mentoring teams, and applying psychological principles to enhance organizational performance. Proven ability to resolve challenges, improve customer satisfaction, and foster professional growth in diverse settings.
Strategic IT professional with over 9 years of experience in system administration, workforce management consulting, and technical support leadership. Adept at configuring and maintaining UKG Pro WFM environments, managing API integrations with Dell Boomi, and resolving critical system issues through tools like Splunk and ForgeRock. Known for partnering with cross-functional teams to assess business needs, implement scalable solutions, and streamline complex workflows. Proven leadership in mentoring teams, optimizing system performance, and delivering consultative guidance that enhances client satisfaction, security, and operational efficiency.More...