Years of experience: 13

MarketingCall CenterSupport SpecialistTelemarketerCall Center SupervisorCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Maria Merielle's Career Path
Customer Relationship Management Assistant Manager – Nutrition AdvisorMay. 2023 -
Dec. 2024
AbbottCustomer Relationship Management Assistant Manager – Nutrition Advisor
Taguig, National Capital Region, Philippines• Managed and optimized the CRM system, overseeing day-to-day operations to ensure performance and reliability. • Worked closely with IT and Dev teams to monitor the system, resolve issues, and recommend system upgrades. • Ensured data accuracy, consistency, and completeness through effective data management and governance policies. • Developed data quality reports and metrics to measure perf...
CRM Team Leader– Nutrition AdvisorApr. 2015 -
May. 2023
AbbottCRM Team Leader– Nutrition Advisor
Taguig, National Capital Region, Philippines• Managed diverse responsibilities to achieve and exceed team KPIs. ◦ Pediatric Conversion (January 2022 - May 2023) 1 year 4 months ◦ Pediatric Retention (April 2017 - January 2022) 4 years 9 months ◦ Adult Conversion (April 2015 – April 2017) 2 years • Managed team KPIs and SLAs for pediatric and adult customer conversion and retention, driving sales growth. • Generated comprehensive report...
CRM Nutrition AdvisorJun. 2012 -
Apr. 2015
AbbottCRM Nutrition Advisor
Taguig, National Capital Region, Philippines• Provided expert nutrition counseling and developed personalized nutrition plans tailored to customer needs. • Conducted individual health assessments, offering ongoing support to promote customer health and satisfaction. • Analyzed customer data to identify trends and provide targeted product recommendations in a B2C environment. • Collaborated with supervisors to enhance business performan...