Years of experience: 15

United StatesITEngineerConsultingData EntryDevOps

Trusted by top professionals

  • Johely Tejada
    IT Engineer @Revenue.io
    Verified
    Aimee is truly a rare find. I’ve had the pleasure of working with her for the past three years, and from the moment we collaborated on a SAML integration, I could tell she was exceptionally skilled an...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Aimée's Career Path
Technical Escalation EngineerJul. 2021 -
Present
Revenue.ioTechnical Escalation Engineer
Denver, Colorado, United StatesI write bash scripts, reproduce bugs, build reports, and generally try to make life easier for the teams around me. * Escalation path for Intelligent Dialer, Conversation AI, Moments app, integrations, etc * bash scripting for updating settings not managed through UI * writing custom reports for customers or their success managers in sql * Infrastructure volunteer learning aws, terraform, cir...
Senior Product Support EngineerFeb. 2017 -
Jul. 2021
LogMeInSenior Product Support Engineer
Remote, Denver, COEscalation point for GoToMyPC and LastPass In both roles, I am one of the best connected team members. If I don't know the answer, I know who does. For LastPass, I review, reproduce, and prioritize escalated bug reports. By helping support team members resolve issues, I've helped reduce escalations rates to our development teams by almost half. I facilitate transparency with customer facing t...
Sr Technical Support SpecialistApr. 2016 -
Jan. 2017
CitrixSr Technical Support Specialist
Santa Barbara, California AreaEscalation point for GoToMyPC. I take on customers most challenging technical problems after Tier 1 and Tier 2 have exhausted all other options, usually coaching Tier 2 through solving the issue to develop their skills. I reproduce and isolate bugs, then write up bug reports and help the engineering team prioritize bugs. I test software updates before they go live, and act as a customer advoc...