Years of experience: 16
United StatesITEngineerConsultingData EntryDevOps
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Aimée's Career Path
Jul. 2021 -Present
Revenue.ioTechnical Escalation Engineer
Denver, Colorado, United StatesI write bash scripts, reproduce bugs, build reports, and generally try to make life easier for the teams around me.
* Escalation path for Intelligent Dialer, Conversation AI, Moments app, integrations, etc
* bash scripting for updating settings not managed through UI
* writing custom reports for customers or their success managers in sql
* Infrastructure volunteer learning aws, terraform, cir...
Feb. 2017 -Jul. 2021
LogMeInSenior Product Support Engineer
Remote, Denver, COEscalation point for GoToMyPC and LastPass
In both roles, I am one of the best connected team members. If I don't know the answer, I know who does. For LastPass, I review, reproduce, and prioritize escalated bug reports. By helping support team members resolve issues, I've helped reduce escalations rates to our development teams by almost half. I facilitate transparency with customer facing t...
Apr. 2016 -Jan. 2017
CitrixSr Technical Support Specialist
Santa Barbara, California AreaEscalation point for GoToMyPC.
I take on customers most challenging technical problems after Tier 1 and Tier 2 have exhausted all other options, usually coaching Tier 2 through solving the issue to develop their skills.
I reproduce and isolate bugs, then write up bug reports and help the engineering team prioritize bugs. I test software updates before they go live, and act as a customer advoc...