Chicago, Illinois, United StatesUser Testing Senior Manager, Global IT Security, Network, and Core Systems 2022 to 2023 Directed a six-person team across the US, Canada, and Scotland that supported local networks, cloud, VoIP, and business applications in the Americas and EMEA. Consulted with the Director and Global HR leader to assess team alignment and necessary improvements. • Launched a new corporate-wide project tracki...
Chicago, Illinois, United StatesEnfusion Senior IT Manager, Global IT Support Services 2020 to 2021 Supervised two US-based team members' efforts to support laptops, desktops, cloud, VoIP, and business-critical applications in the Americas. Managed a five-person team in India that supported engineers in EMEA and APAC regions. Collaborated with the CTO and Global HR executive to realign teams to support region-specific growt...
Nov. 2020 - Feb. 2021
EnfusionInformation Technology Service Delivery Manager