Years of experience: 17

Call CenterCustomer Support RepresentativeSupport SpecialistDatabase CoordinatorAppointment SetterHelp Desk Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Burcu's Career Path
Customer Success & Operations Partner, Product Learning (EMEA, Nordics & MENA)Apr. 2018 -
Apr. 2025
SAPCustomer Success & Operations Partner, Product Learning (EMEA, Nordics & MENA)
Turkey, IstanbulAt SAP, I supported enterprise customers across EMEA with a focus on customer onboarding, enablement, adoption, and ongoing engagement for SAP learning and solution enablement programs. My role sat between customers, partners, delivery teams, and internal SAP stakeholders, ensuring customers could successfully adopt SAP solutions and progress through their enablement journeys in a structured ...
Channel Campaign and Marketing Manager Africa & TurkeyApr. 2012 -
Nov. 2017
OracleChannel Campaign and Marketing Manager Africa & Turkey
Turkey, IstanbulAs a Channel Campaign & Marketing Manager at Oracle, I was responsible for planning and executing partner-led marketing programs and demand generation initiatives across Turkey and multiple African markets. My role focused on strategic approach by data analysing, channel marketing and campaign execution, strategic planning, managing MDF budgets, led partner events, and demand generation pro...
Sales and Marketing AssistantJun. 2010 -
Apr. 2012
OracleSales and Marketing Assistant
Turkey, IstanbulAs a Sales and Marketing Assistant from June 2010 to April 2012, I provided invaluable support to the sales directors of the Hardware, Software, and Application departments. In this capacity, I took charge of organizing and coordinating sales marketing events, ensuring their seamless execution from start to finish. Furthermore, I played a pivotal role in supporting the marketing manager in de...

Burcu's Posts

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    About myself

    With over 13 years in marketing strategy and client success, I excel in managing post-sale relationships and driving operational excellence across Türkiye, EMEA, and emerging markets. Achievements include $1.5M in sales-support revenue, a 30K-contact CRM, and delivering 130% ROI in Africa.

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    Job Description

    Seeking roles at global tech firms where I can leverage my expertise in customer success and strategic marketing to enhance client relationships and drive impactful initiatives.

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    How to contact

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    Job Description

    I approach each territory, customer, and colleague with respect and curiosity. My motivation comes from seeing renewals not as routine tasks, but as opportunities to deepen customer value, grow revenue, and reinforce the relationship. I am honest about challenges.

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    What differentiates me is my ability to balance strategic thinking with hands-on execution.

    I am comfortable operating in fast-paced environments with competing priorities, and I focus on building scalable, repeatable operational models rather than one-off fixes. I take ownership follow through, and ensure leaders have the data and clarity they need to run the business

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    How to contact

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