Years of experience: 9
Support SpecialistOutbound Sales SpecialistTechnical Support AgentAppointment SetterTelemarketerCall Center Trainer
Trust Score
Exceptionally trusted; proven professional excellence.
Jacopo's Career Path
Apr. 2023 -Present
AmazonSDS DSL Manager
Milan, Lombardy, ItalyRegional manager for Shipping and Delivery Support logistics and customer service operations in Lombardia, Friuli and Trentino regions.
Mar. 2021 -Mar. 2023
AmazonAM SM
Greater Milan Metropolitan AreaWorked at: DPO2, DLO7, DLO2.
Jul. 2018 -Feb. 2021
Hilton Garden InnFront Of House Manager & acting Director of Sales and reservations (Apr. 2020)
Birmingham, United KingdomPart of the pre-opening and opening team at the brand new Hilton Garden Inn Birmingham Airport. Fully cross-trained in every department, I was also responsible for the creation of the hotel specific Crisis Manual and the set up of the Fitness Centre. Main duties include: -Achievement of strong SALT scores: track performance every day, address issues and resolve/anticipate guest problems immed...