Years of experience: 19

ConsultingTech SupportDatabase DeveloperBusiness AnalystSecurity AnalystIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ido's Career Path
Data AnalystJan. 2017 -
Jan. 2023
Blue Shield of CaliforniaData Analyst
Analyzed speech analytics data and identified and addressed the root cause of 40% of inbound calls, saving operating costs while increasing customer satisfaction. Created an interactive dashboard to track internal training materials, increasing content reliability for phone agents from 30% to 80%, increasing customer trust and decreasing repeat callers. Eliminated zero visibility into documen...
Data AnalystJan. 2014 -
Jan. 2017
ConduentData Analyst
Managed and audited hospital quality data collection, guaranteeing adherence to stringent governmental reporting requirements and protecting millions of dollars of critical funding streams. Engineered proactive data validation systems, rectifying a recurring report delivery failure and achieving 100% client report delivery compliance.
Software AnalystJan. 2008 -
Jan. 2013
XeroxSoftware Analyst
Tucson, Arizona AreaAnalyzed complex software issues by examining front-end behaviors and back-end code, identifying root causes and collaborating with development teams to implement effective solutions. Recognized as a top performer. Delivered clear, concise client reports explaining complex data discrepancies and technical issues, fostering ongoing communication and ensuring timely resolution and customer sati...

Ido's Posts

  • How I can help you

    Enhance customer service with tailored dashboards and automation tools. Experienced, creative, and adaptable, I focus on big-picture outcomes.

  • People I am looking for

    Seeking partnerships across all sectors to leverage data insights and drive strategic growth.

  • Experience & Cases

    Achievements include: - Spearheaded speech analytics project identifying key client issues. - Developed comprehensive reporting software for 1500+ clients. - Managed tier 3 support for reporting solutions. - Worked with Blue Shield of California, Xerox/ACS/Midas+.

  • How to contact

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