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Years of experience: 13
Strategic MarketingCustomer ExperienceInvestor & VCTeam LeadershipCustomer CommunicationFinance
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Exceptionally trusted; proven professional excellence.
Rebecca's Career Path
Jan. 2024 -Present
Touchpoints CXConsultant
Lewis Center, Ohio, United StatesI help B2C leaders looking to improve their CX metrics, quickly identify strategic communication opportunities that can save money, improve engagement and retention rates, raise NPS scores and lower complaint/call volumes.
Sep. 2021 -Jan. 2023
PHH MortgageDirector, Servicing Communications Strategy
Mar. 2021 -Sep. 2021
ChaseSenior CX Onboarding & Engagement Marketing Strategist
Columbus, Ohio Metropolitan AreaOwn the strategic onboarding and lifecycle experience for customers utilizing digital only products to build good financial health habits. Use data, insights and automation to optimize programs driving high customer engagement with relevant and timely content through digital channel preferences.