Years of experience: 15
Data EntryClient Relations SpecialistCustomer Success ManagerHelp Desk SupportCustomer ServiceCall Center
Trust Score
Exceptionally trusted; proven professional excellence.
Bob's Career Path
Dec. 2021 -Present
ResultsCXDirector of Operations
Philadelphia, Pennsylvania, United StatesSpearheaded innovative approaches in employee engagement and leadership development, driving success across key performance metrics, financials, and client satisfaction. Managed Health Insurance verticals with over 10 business units, including AEP/OEP sales seasons, with peak headcounts exceeding 1,800 employees.
Sep. 2019 -Dec. 2021
Chick-fil-AExecutive Director
United StatesManaged and consulted for overall field operations for the business including operations, Human Resources, and marketing. This included sourcing and strategy, recruitment, onboarding, and engagement to improve retention and employee satisfaction, mentoring restaurant leadership and owner/operators, identifying sales growth opportunities, and cost reduction items. Key Achievements:
• Accelerat...
Oct. 2014 -Jul. 2019
Sitel GroupDirector of Operations
Amarillo, TexasDirected review and interpretation of the operational needs for all client and internal projects focusing on the engagement, satisfaction, and success of all clients and employees in the business unit. Responsible for the success and growth of client accounts. Key Achievements:
• Successfully attained +95% of client success metrics and financial budgets, along with improvement in employee ret...