Years of experience: 14

IT🐦 DesignConsultingProduct ManagerData ScientistData Engineer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Shelly's Career Path
Data EngineeringMar. 2024 -
Present
Booz Allen HamiltonData Engineering
Head of Customer Success OperationsSep. 2020 -
Jan. 2024
HackerOneHead of Customer Success Operations
At HackerOne, I've been instrumental in elevating the stature of the customer success department, which now stands as a robust one-third of the company's total workforce. Team Development & Leadership: In collaboration with the CCO, I've guided the meteoric rise of our customer success division. We've tripled in size, architecting a matrix that now boasts eight distinct teams. This encompasse...
Head of Customer Excellence OperationsNov. 2018 -
Oct. 2019
LucidworksHead of Customer Excellence Operations
San Francisco Bay AreaAt Lucidworks, I elevated the operational and strategic aspects of both the Customer Success and Professional Services teams, harnessing growth opportunities and curating pathways for customer-centric innovation. Strategic Formulation & Implementation: As the torchbearer for customer excellence, I devised a holistic strategy that blended essential processes — from ensuring customer satisfacti...