At HackerOne, I've been instrumental in elevating the stature of the customer success department, which now stands as a robust one-third of the company's total workforce. Team Development & Leadership: In collaboration with the CCO, I've guided the meteoric rise of our customer success division. We've tripled in size, architecting a matrix that now boasts eight distinct teams. This encompasse...
San Francisco Bay AreaAt Lucidworks, I elevated the operational and strategic aspects of both the Customer Success and Professional Services teams, harnessing growth opportunities and curating pathways for customer-centric innovation. Strategic Formulation & Implementation: As the torchbearer for customer excellence, I devised a holistic strategy that blended essential processes — from ensuring customer satisfacti...