Years of experience: 23
System ArchitectPresentation DesignerGraphic DesignerProduct DesignerEngineer🐦 Design
Trust Score
Exceptionally trusted; proven professional excellence.
James's Career Path
Nov. 2019 -Present
CiscoSolutions Engineer
Iselin, NJ• Expertise in architecting and implementing technical solutions that accelerate business transformation for Fortune 500 companies
• Subject Matter Expert (SME) in Enterprise Route/Switch; concurrently spearheading account engagement strategies across a diverse portfolio including Contact Center (CC), Unified Communications (UC), Security, Data Center, and Cloud solutions
Apr. 2017 -Oct. 2019
Avaya Inc.Solutions Architect
• Advise Fortune 100 customers to help understand business requirements and develop a digital transformation road map to achieve measured outcomes
• Architect solutions, including recent $17m CC/UC BPO private cloud platform supporting their current and future healthcare customers • Specialize in customer/agent experiences including integrations to Salesforce, Epic, ServiceNow, etc.
• Work cl...
Oct. 2007 -Apr. 2017
AvayaSenior Systems Engineer
• For Federal customer, supported technical projects through consultation, design and implementation planning and governance, including infrastructure and application design
• Developed testing procedures, design/user documentation on various solutions