Years of experience: 17

Call CenterCustomer Support RepresentativeSupport SpecialistCall Center SupervisorCall Center TrainerCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Rachel's Career Path
Managing DirectorJul. 2024 -
Present
Coach 4WardManaging Director
North AmericaCareer development Associate engagement coaching Leadership development
CX Supervisor UK & ApostropheSep. 2021 -
Present
Forhims.comCX Supervisor UK & Apostrophe
Helped build CX Concierge platform for company app Build and Train Concierge on Launch Worked diligently with Dev Teams and various Project managers to implement changes Worked across networks to make sure goals are set for Customer Service Relationship Manager with BPO Launch HQ UK Team and Develop CX experience
Call Center SupervisorNov. 2019 -
Nov. 2021
JCPenneyCall Center Supervisor
Columbus, Ohio AreaSupervise team of 50+ Escalation Specialists on the Corporate Escalations Team Coach all Associates on Performance and Behavior Team with Workflow to make sure all contact avenues are covered and worked Maintain service levels of all contact avenues Team with other Supervisors to attain goals