Years of experience: 9
AssistantData Entry SpecialistOffice AssistantData Entry AssociateITCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Marisela's Career Path
Apr. 2023 -Oct. 2023
Moment StudioUX/UI Designer (Good Vibes)
- Redesign of the client's B2C web application pages to align with their business objectives and enhance overall user experience efficiency. - Conducted comprehensive UX research, including user testing and evaluation of usability issues, while also exploring the market for design inspiration to inform the redesign process. - Collaborate within a team of 5 to develop comprehensive unmoderated...
Dec. 2019 -Present
Business Data Inc.Help Desk Support
Inglewood, California, United StatesDeliver outstanding customer service by swiftly addressing end users' support inquiries and assisting them with fundamental troubleshooting activities, guaranteeing a smooth user journey.
Offer thorough and efficient support to customers, consistently resolving issues to their complete satisfaction, and optimizing user satisfaction and engagement.
Manage customer inquiries through various com...
May. 2018 -Dec. 2019
Digital RoomCustomer Service Specialist
Sherman Oaks, CAResolve product or service issues by clarifying the user's feedback, conducting root cause analysis, and providing a user-centric solution explanation, expediting the correction or adjustment process.
Adhere to procedures, guidelines, and policies to foster sustainable relationships of trust through open, interactive dialogue.
Deliver exceptional customer service by promptly addressing inquir...