Years of experience: 12
Call CenterCustomer Support RepresentativeCustomer ServiceCustomer Success ManagerCustomer Care SpecialistData Entry
Trust Score
Exceptionally trusted; proven professional excellence.
LaToya's Career Path
Sep. 2023 -Sep. 2024
RelaDyne Reliability ServicesCustomer Service Manager
Houston, Texas, United States
Aug. 2019 -Present
RelaDyne LLCIndustrial Reliability Service Coordinator
Houston, Texas AreaCreated and maintained registration systems for events and
meetings to optimize schedules.
Efficiently managed incoming and outgoing correspondence
and product to support smooth daily operations.
Completed quarterly employee performance evaluations to
identify deficiencies and recommend improvement strategies.
Introduced change improvement plans to ensure process
alignments with specific goal...
Nov. 2016 -Aug. 2019
RelaDyne LLCIndustrial Customer Service Manager,
Houston, Texas AreaReduced call-time of inbound calls by recognizing and
resolving systemic inefficiencies.
Evaluated customer account information to assess current
issues and determine potential solutions.
Managed key account service, providing exceptional support to
foster loyalty and retention.
Forecasted representative requirements and expected demand
levels.
Worked with senior leadership to address and res...