As a Customer Service Manager, I was responsible for overseeing the customer service department and ensuring that our clients receive an outstanding level of service. This includes managing and training a team of service representatives, setting and monitoring performance standards, and resolving any customer complaints or issues. I was also responsible for developing and implementing customer service policies and procedures, as well as making sure these are adhered to by my team. My role is crucial in maintaining customer satisfaction and loyalty, and in driving the overall success of our company.More...