Witnessed Victor' s professional growth. He is attentive to details, motivated and teachable and can work independently as well as being a team player. He is resourceful and professional. I highly rec...
Austin, Texas, United StatesPassionate about simplifying and enhancing customer experiences through effective system administration and application monitoring. Proficient in configuring and maintaining NMS, troubleshooting application issues, and optimizing database performance. Experienced in change management, documentation, and generating actionable insights through performance reports.
Austin, Texas, United StatesCollaborate with colleagues to address, analyze, and resolve technical issues reported by employees Provide assistance and guidance to employees experiencing problems with desktops, laptops, or network services, both in person and remotely Ensure timely resolution of tickets by either resolving them directly or escalating them to the appropriate technical personnel Foster positive relationshi...