Years of experience: 5
United StatesCustomer ServiceHelp Desk SupportCustomer Success ManagerChief Customer Officer (CCO)Case Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Kiersten's Career Path
Aug. 2023 -Present
The St. Joe CompanyReservation Sales Agent
Santa Rosa Beach, Florida, United States~Provide Forbes rated quality customer service to all guests
~Answer all inquiries regarding St. Joe resorts and hotels
~Book/sell vacations for returning and new guests
~Sell spa services, golf rounds at any of our 3 top rated golf resorts, make dining reservations, sell additional items and amenities to guests
~Manage potential leads and follow up with potential guests
~Utilized Microsoft a...
Feb. 2023 -Jun. 2023
Westgate ResortsCustomer Account Manager/Representative
Orlando, Florida, United States~Manage and uphold maintenance of customer accounts ~Oversee financial aspect of customer accounts making sure they are able to stay up to date ~Direct negotiation of terms of timeshare
~Ensured professionalism and customer service
~Booking vacations for timeshare owners ~Utilized Microsoft applications such as:
*Office
*Word
*Excel
*Outlook
*Teams
~Utilized multiple programs/software used fo...
Sep. 2022 -Feb. 2023
US Auto CreditCustomer Account Manager/Representative
Jacksonville, FL~ Manage and uphold maintenance of customer accounts ~ Oversee financial aspect of customer accounts making sure they are able to stay up to date ~Direct negotiation of terms of loans
~Use of multiple sites and programs for Skip tracing procedures ~File organization ~Utilized Microsoft applications such as:
*Word
*Excel
*Outlook
*Teams
~Ensured professionalism and customer service