Years of experience: 14

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Clare's Career Path
Associate Director of UX ResearchNov. 2023 -
May. 2025
Unite UsAssociate Director of UX Research
• Led efforts to build team structure, culture, and ways of working. • Conducted rapid-cycle, mixed-methods research across product lines and teams. • Designed and implemented research roadmaps to deliver user-centric insights to product, design, and engineering teams. • Served as lead on research and design for our payments products. • Stood up and trained teams on the use of analytics, team...
Lead UX ResearcherMar. 2022 -
Nov. 2023
Unite UsLead UX Researcher
Remote• Designed and executed rapid-cycle, mixed-method research studies across multiple product lines, delivering actionable insights to inform product strategy and improve the usability of platforms connecting health and social care providers. • Designed and launched Unite Us’ first NPS survey. Integrated findings into discovery and roadmap initiatives as well as research reports. • Selected, lau...
Senior UX ResearcherJun. 2021 -
Mar. 2022
Unite UsSenior UX Researcher
Raleigh, North Carolina, United States• Designed and executed comprehensive user research studies to enhance Unite Us product development. • Conducted remote moderated testing, surveys, and focus groups to gather actionable insights. • Mentored junior researchers, fostering a collaborative environment for knowledge sharing. • Collaborated cross-functionally to integrate user research into the design process, improving product usa...

Clare's Posts

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    About

    - 10 years in UX/CX research and strategy. - Designed and implemented Voice of the Customer programs at two tech startups. - Specialized in AI tools for turning data lakes into actionable insights driving roadmaps.

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    Cases & Experiences

    - Experience with two tech startups in health and social tech sectors. - Successfully implemented strategic customer feedback systems. - Enhanced user engagement and retention through tailored solutions.

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    Work Order

    - We help with organization assessment for data stream identification. - Develop team strategy and garner cross-functional buy-in. - Identify tools and train AI models on your data. - Integrate data flows into your tech stack and iterate processes. - Provide training and detailed documentation.

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    How to contact

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    How I can help you

    Gain vital user insights to shape product strategy and secure funding. 10 years in startup insights, I provide data-driven solutions for companies not yet ready for full-time UXR but valuing data in decisions.

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    People I am looking for

    Looking for: - Startups in early stages needing insights - Companies developing UXR functions

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    Experience & Cases

    Achievements: - Migrated data products with 100% retention - Improved referral workflow, doubling capacity - Enhanced onboarding, boosting NPS Clients: Unite Us, Single Stop

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    How to contact

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