Atlanta, Georgia, United StatesStore Management: Successfully manages an eBay store specializing in a diverse range of products, ensuring optimal product availability and customer satisfaction.
Product Listings: Create detailed, accurate, and compelling product listings to attract potential buyers and drive sales.
Customer Service: Provide exceptional customer service by promptly responding to inquiries, resolving issues, ...
California, United StatesLaunched New Community: Strategized and executed the launch of Netskope’s online community on the Khoros platform, enhancing user engagement and support.
Developed Information Architecture (IA): Structured the community’s content and navigation to optimize user experience and accessibility.
Creative Development: Led the design and production of all assets related to the community, ensuring al...
Sep. 2010 - Jan. 2021
VerizonCommunity Program Manager / Social Media Manager
Greater Atlanta AreaUser Base Expansion: Developed Verizon Community strategy that grew user base from 200k to over 4 million members, achieving consistent year-over-year growth.
Community Infrastructure: Managed all infrastructure and architecture projects ensuring the community was easy to navigate and utilize. Social Support Integration: Oversaw the integration of online community user generated content into ...