Chris LeBlanc - Technical Support Engineer - L2, Axis Communications / 2N

Years of experience: 17

Product SupportSIPWiresharkUDPChatPCAP

Trusted by top professionals

Paul Andrews
na
Verified
Was Chris' Team Lead for a few years and he is a competent employee who cares for our customers and company. He continues to be a valued colleague and teammate who I enjoy working with daily.
Benjamin Bolduc
Team Lead, Technical Services @Axis Communications
Verified
I've had the pleasure of being Chris's Team Lead for almost 2 years now. Chris has proven to be reliable, hardworking, coachable, excellent with customers and generally a brilliant engineer. He work...

Trust Score

Exceptionally trusted; proven professional excellence.

100%

Chris's Career Path

Oct. 2021 -
Present

Axis CommunicationsTechnical Support Specialist - Tier2

Chelmsford, Massachusetts, United States

May. 2013 -
Oct. 2021

PolyTechnical Support Specialist - Tier 2

Andover, Massachusetts, United StatesAudio/Video support specialist at Polycom, providing technical customer support for RealPresence Platform, HDX Platform, ITP (Immersive Telepresence such as RPX, OTX, Immersive Studio), Sound Structure Audio DSP. Specialties: RealPresence Platform, Universal Video Collaboration, Video Resource Management, Firewall Traversal & Security, Video Content Management, SoundStructure and Vortex produ...

Feb. 2012 -
May. 2013

Cambridge Health AllianceHelpdesk Analyst II

Somerville MA• Responsible for adapting the helpdesk staff to the role of an Epic First-Call Support team. • Handled the triage of the various Epic tasks that come through the helpdesk by either Phone, Email or automated support ticket. • In charge of alerting the helpdesk staff with any updates, policy changes etc… that come down from the Epic team as a result of various Go-Live’s and meaningful use/core...