Years of experience: 22

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Trust Score

Exceptionally trusted; proven professional excellence.

80%
Nicole's Career Path
Online Personal DevelopmentApr. 2025 -
Present
Thrive - UnlimitedOnline Personal Development
Melbourne, Victoria, AustraliaWelcome to my new chapter—one built on purpose, freedom, and growth. After a fulfilling career in operations and leadership, I made the bold decision to step out of my comfort zone and launch my own online business. Driven by alignment with my values and a desire for meaningful impact, I’ve partnered with a global leader in the Personal Development, Leadership, and Wealth Creation industries....
Senior Operations Manager AfterpaySep. 2020 -
Apr. 2025
BlockSenior Operations Manager Afterpay
AustraliaInitially appointed as Head of Customer Service in Melbourne, I quickly progressed through successive leadership roles—ultimately serving as Senior Operations Leader across ANZ. In this expanded capacity, I led high-performing onshore and offshore teams, embedding operational excellence and executing strategic initiatives that delivered measurable outcomes across all facets of customer servic...
Operations Manager ANZSep. 2020 -
Feb. 2021
AfterpayOperations Manager ANZ
Melbourne, Victoria, Australia• Led high-performing onshore and offshore teams to drive operational excellence in diverse customer service functions. • Implemented strategic initiatives to streamline processes and improve customer satisfaction. • Achieved measurable results, including a significant increase in efficiency and cost savings.

Nicole's Posts

  • About Project

    Join a global personal development company offering a flexible, remote-first opportunity. Build an independent business while creating freedom, purpose, and growth on your terms. Partner with like-minded professionals dedicated to meaningful work.

  • Request to Expert

    As a Leadership & Coaching Business Partner, you'll leverage your expertise to inspire change. Grow your personal brand, mentor others, and connect with professionals worldwide. This role empowers you to align your business with your values and impact lives positively.

  • Expert background

    • Leadership, coaching, or mentoring experience • Desire for freedom, purpose, and growth • Passion for helping others succeed • Willingness to learn and lead with heart • Ability to build and grow an independent business

  • Additional Slide

    • Performance-based compensation • Flexible, remote working conditions • Opportunity to grow professionally and personally • Not suitable for students or recent graduates • No visa sponsorship available

  • How to contact

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  • How I can help you

    Efficiently handle customer queries via calls, emails, chats, and social media. Provide precise information and resolve complaints with empathy. Ensure satisfaction by following up and identifying recurring issues for improvement.

  • People I am looking for

    - Handle queries on orders, billing, and more - Provide clear, friendly advice - Resolve issues & follow up - Identify & flag recurring problems - Escalate complex cases

  • Experience & Cases

    - Seeking clients like Afterpay - Focus on fintech or e-commerce - Open to partnerships with innovative brands

  • - Achieved success with Moula - Worked with Contact Centres - Proven track record in customer service excellence

  • How to contact

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