Years of experience: 24

PartnerHelp Desk SupportProduct ConsultantCustomer Care SpecialistCustomer Retention SpecialistAdvisor

Trusted by top professionals

  • AS
    Allen Skinn
    COO @Checkstep
    Verified
    John was an exceptional leader and strategic thinker during our time together at an enterprise-class SaaS company. As SVP of Customer Success and Professional Services, he brought deep expertise in de...
  • BH
    Brooks Hamilton
    CEO @AI Strategy Advisors
    Verified
    John is my favorite person to work with and the only person I'll work for again. Once you spend some time with John, the reasons are clearly evident. He is tremendously intelligent and focuses on the ...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
John's Career Path
COOSep. 2024 -
Jan. 2025
Xytech SystemsCOO
Lewisville, Texas, United StatesXytech was acquired by Fabric, I worked through operational integration issues to ensure the smooth combination of both companies post-merger. Consolidated systems, messaging, and organizational structures.
Interim Chief Executive OfficerDec. 2023 -
Sep. 2024
Xytech SystemsInterim Chief Executive Officer
Dallas-Fort Worth MetroplexPrivate Equity Owned (Banneker) company, Xytech provides Media, Operations, and Production teams with a Media Operations Platform that helps them scale by efficiently managing people, resources, and assets on time, on budget, and on schedule. Significantly reduced total expenses and achieved financial stability which allowed for an eventual (successful) merger.
Chief Delivery OfficerDec. 2022 -
Dec. 2023
Xytech SystemsChief Delivery Officer
Dallas-Fort Worth MetroplexLed the Professional Services, Customer Success, and Support teams at Xytech. Drove improvements in implementation methodology and tools, created a three-tiered customer success organization, and drove efficiencies in support. Implemented Kantata and Zendesk.

John's Posts

  • About

    - 20 years leading Customer Success in B2B SaaS - Managed 5 growing companies - Achieved strong GRR and NRR - Success led to 3 company sales, 1 IPO

  • Cases & Experiences

    - Collaborated with major enterprises: Wal-Mart, Apple - Managed teams delivering thousands of reviews - Worked across diverse industries

  • Work Order

    - We help define Benefits Review structure - Set clear goals and objectives - Maximize review impact for value recognition - Create cross/upsell opportunities - Train Customer Success teams

  • How to contact

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