Years of experience: 18

Customer ServiceHelp Desk SupportCustomer Success ManagerCase ManagerChat SupportLive Chat

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Joncarla's Career Path
Customer Operations ManagerNov. 2024 -
Present
PadletCustomer Operations Manager
Customer Support ManagerFeb. 2014 -
Dec. 2024
Padlet, Inc.Customer Support Manager
SingaporeSuccessfully managed inquiries and provided timely and effective support to over 50 million users as the sole support specialist of a six-person startup Achieved notable results, including maintaining an average response time of under 24 hours and a 95% customer satisfaction rate, by managing a high volume of support tickets across multiple channels, including email, phone, and chat. Maintain...
K-12 TeacherMar. 2013 -
Aug. 2013
LIVING STONE INTERNATIONAL SCHOOL INC.K-12 Teacher
Angeles, Central Luzon, PhilippinesCollaborated with students to establish clear and age-appropriate expectations, fostering a safe and supportive classroom environment. Nurtured positive relationships with children and parents, building trust and open communication to support each child's unique needs. Orchestrated engaging learning experiences, designing and implementing a variety of lessons, play activities, breaks, and mea...