As a Customer Operations Manager at Padlet, Joncarla Sese has successfully improved customer service protocols, leading to an increase in customer satisfaction rates. She has also implemented efficient operational strategies, resulting in improved productivity and performance. Additionally, she has successfully managed and trained a high-performing customer service team. Her exceptional communication and problem-solving skills have greatly contributed to the growth and success of Padlet's customer operations.More...
Nadiah Jamal
Customer Operations Lead@Padlet
Verified
At Padlet, my role revolves around enhancing customer service operations to boost satisfaction and retention. I manage complex customer inquiries, conduct product demos, and communicate with clients to understand their needs and ensure their continued engagement with our platform. My efforts are focused on resolving issues efficiently, fostering positive relationships, and aligning services with customer expectations.More...
Sonia Lee
Customer Success Manager
Verified
Motivated professional with 8+ years of experience in client relations, skilled in building lasting relationships with
key accounts and managing complex projects in challenging environments.More...