Jimi's Posts
- Jimi Zulhilmi
Helpdesk Strategist
is willing to share expertiseOptimize Customer Support Efficiency How I can help you
• Enhanced customer satisfaction by 30% via service flow revamp. • Launched Knowledge Base & Chatbot for 20% SLA boost. • Empowered support team, 80% consistently exceed KPIs throughout their employment
People I am looking for
Emphasis on innovative, customer-focused solutions.
Experience & Cases
• Achieved 4-star service ratings on major platforms. • Maintained 95% SLA compliance over 60 months. • Improved on-time IT delivery by 25%. • Reduced complaints by 10% through feedback. • Managed 20+ SOWs with 95% on-time delivery.
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