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Years of experience: 22
Call CenterPartnerships ManagerSupport SpecialistCustomer Support RepresentativeITChanel Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Douglas's Career Path
May. 2023 -Dec. 2023
OnviSourceSenior Account Executive
Plano, Texas, United StatesOnviSource delivers Intelligent Transformation through a Suite of Unified Building Blocks of Intelligent Automation Solutions that Work in Harmony and are Deployed Progressively.
Understanding of challenges associated with Call Center. BPO or Enterprise.
Consultative approach to understanding current situation vs. ideal.
Aug. 2021 -Sep. 2022
Matrix42 AmericasSenior Account Executive
Orem, Utah, United StatesApplying 20+ years of experience to help organizations more efficiently manage their users and devices in a ever changing world.
Developed expertise in ITAM and the need for managing all assets including contracts.
Responsible for managing renewals for assigned accounts.
Jan. 2019 -Aug. 2022
IvantiCentral Region Territory Manager
South Jordan, UtahAchieved sales results leading to Presidents Club recognition.
IAM Specialist tasked with increasing adoption rate with licensed clients, and developing and closing net new business.
Changed renewal rates for identified, at risk clients from 70% - 91% in one year.
Mastered sales processes to quickly identify and validate opportunities, then ran the sales cycles for each opportunity.