Years of experience: 16
Team LeadershipMarketingInfluencerCommunications ManagerMarketing DirectorMarketing Analytics Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Abel's Career Path
Apr. 2023 -Present
Sound TransitSupervisor-Passenger Care
Seattle, Washington, United States• Set and meet yearly budget for the Passenger Care Team
• Manage and direct daily team objectives • Assist remote agents as they answer questions, handle daily concerns, and provide support
• Assist in hiring, training agents, coaching for career development for knowledge and skills and provide disciplinary actions when appropriate
• Listen to calls and review emails to ensure Quality Standa...
May. 2019 -Apr. 2023
Sound TransitSenior Passenger Care Agent
Seattle, Washington, United States- Leads by example when responds to customer emails, webform submissions and phone calls, tracking customer comments. - Coordinates, schedules, assigns, and inspects the daily work activities of Passenger Care (PC) Team, monitoring agent efficiencies and queues.
- Reviews areas of opportunity and success, provides 1on1 coaching, agent check in, and motivation.
- Provides support for PC agents...
Jan. 2019 -Present
Baked UpMarketing Project Manager
- Perform industry research to identify trends and industry needs and interests
- Review and respond to current sales/marketing trends
- Facebook / IG ad campaign construction and maintenance
- Understand the Facebook SOPs for building campaigns to specifications
- Able a properly set up campaign meeting specifications within predetermined budgets
- Develop and maintain a complete knowledge o...