Years of experience: 5

Call CenterCustomer Support RepresentativeSupport SpecialistITTechnical Support AgentSystem Analyst

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Mathew's Career Path
Technical Support AnalystJul. 2023 -
Present
SDI Element LogicTechnical Support Analyst
Melbourne, Florida, United States⭐ Boosted system reliability for industrial warehouse automation through remote support for complex systems, including AutoStore, Joey, and Crossbelt sorters. ⭐ Optimized troubleshooting efficiency through expert use of MS-SQL RDBMS, enabling quick identification and resolution of system issues and reducing the time to resolve critical errors.
Remote TechnicianJan. 2022 -
Dec. 2022
Network RightRemote Technician
California, United States⭐ Contributed to efficient device management by overseeing the assignment and maintenance of 40+ end-user devices through JAMF and Kandji. ⭐ Strengthened data accuracy by systematically updating and maintaining a comprehensive database of serial numbers, recovery keys, and relevant device details. ⭐ Delivered personalized IT support through 1-on-1 remote desktop sessions, troubleshooting tech...
Technical Support SpecialistJun. 2019 -
Aug. 2021
CGS (Computer Generated Solutions)Technical Support Specialist
Tampa, Florida, United States⭐ Facilitated production efficiency by assembling and meticulously soldering computer components onto PCB boards, contributing to high standards of quality control. ⭐ Improved the quality of PCB assemblies by applying conformal coating (“humiseal”) according to rigorous specifications, enhancing durability and performance. ⭐ Lowered defect rates by systematically recording and analyzing nonco...