Years of experience: 5
Call CenterCustomer Support RepresentativeSupport SpecialistITTechnical Support AgentSystem Analyst
Trust Score
Exceptionally trusted; proven professional excellence.
Mathew's Career Path
Jul. 2023 -Present
SDI Element LogicTechnical Support Analyst
Melbourne, Florida, United States⭐ Boosted system reliability for industrial warehouse automation through remote support for complex systems, including AutoStore, Joey, and Crossbelt sorters.
⭐ Optimized troubleshooting efficiency through expert use of MS-SQL RDBMS, enabling quick identification and resolution of system issues and reducing the time to resolve critical errors.
Jan. 2022 -Dec. 2022
Network RightRemote Technician
California, United States⭐ Contributed to efficient device management by overseeing the assignment and maintenance of 40+ end-user devices through JAMF and Kandji.
⭐ Strengthened data accuracy by systematically updating and maintaining a comprehensive database of serial numbers, recovery keys, and relevant device details.
⭐ Delivered personalized IT support through 1-on-1 remote desktop sessions, troubleshooting tech...
Jun. 2019 -Aug. 2021
CGS (Computer Generated Solutions)Technical Support Specialist
Tampa, Florida, United States⭐ Facilitated production efficiency by assembling and meticulously soldering computer components onto PCB boards, contributing to high standards of quality control.
⭐ Improved the quality of PCB assemblies by applying conformal coating (“humiseal”) according to rigorous specifications, enhancing durability and performance.
⭐ Lowered defect rates by systematically recording and analyzing nonco...