Years of experience: 16
ITTranslatorCustomer ServiceHelp Desk SupportSystem AnalystDevOps
Trust Score
Exceptionally trusted; proven professional excellence.
Fernando's Career Path
Oct. 2022 -Oct. 2024
e-CoreSupport Manager, Cloud Migrations
Porto Alegre, Rio Grande do Sul, Brazil- Led a team supporting Enterprise customers in transitioning Atlassian products to cloud solutions, achieving over 95% customer satisfaction.
- Fostered team growth and career development using the Growth Plan methodology.
- Resolved customer escalations and assessed migration exceptions to maintain service excellence.
- Managed team performance through KPIs and OKRs, driving operational eff...
Jan. 2020 -Oct. 2022
Dell TechnologiesIT Manager
Brazil- Managed local and distributed teams across Brazil, Malaysia, and Ireland, focusing on Offline Sales, Order Management and Finance applications to ensure operational excellence.
- Oversaw team performance by managing KPIs, driving continuous improvement, and ensuring alignment with business objectives.
- Ensured application stability and supported business operations during high-stakes sales...
Oct. 2018 -Jan. 2020
Dell TechnologiesApplication Management Senior Advisor - Team Lead
Brazil- Assisted the IT Manager in analyzing and responding to KPI data, managing ticket escalations up to the VP level, and supporting team members in crafting and executing their career development plans. - Served as the primary point of contact for the team during critical operations such as Data Center maintenance, Microsoft Server patching, and major sales events. - Acted as the primary interf...