Years of experience: 12

Call CenterCustomer Support RepresentativeSupport SpecialistGraduate StudentTranslatorCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Peggy's Career Path
Program Manager Leadership and DevelopmentJul. 2022 -
Present
Duke Corporate EducationProgram Manager Leadership and Development
Singapore• Successfully managed executive education programs for Asia and Middle East regions, serving approximately 800 participants annually, implemented 2 - 3 million worth of accounts on average each year. • Successfully delivered full Arabic and Japanese programs and have built strong relationship with clients during the execution of these programs. • Working closely with world class educators an...
Client Services Manager (Operations)Nov. 2021 -
Jun. 2022
DDI | Development Dimensions InternationalClient Services Manager (Operations)
Singapore• Managed the Client Services Team (operations), • Ensure that all MNCs/public (government sector) programs were properly scheduled, capabilities matching of faculty to the programs • Project managing local and US, Europe and ASEAN customized programs, assessments, and coaching engagements and helped to increase customer retention rates by providing excellent customer service at all times. • ...
Coaching Operations and Resource ManagerJul. 2020 -
Nov. 2021
Center for Creative LeadershipCoaching Operations and Resource Manager
Singapore• Managed the performances of 2 functions: Coaching Operations Team and Resource Team, • Coaching Operations (Internal) - drive productivity by streamlining processes and SOP to ensure quality assurance of projects delivery • Resource Team - supervised schedulers in proper deployment for all engagements • Associate management - 150 associate coaches and facilitators • Managed the professional...

Peggy's Posts

  • About myself

    With over 12 years of expertise managing programs at leading global business schools, I've successfully overseen $10 million in client accounts, achieving a growth of 700%.

  • Job Description

    Seeking a role in project management to leverage my expertise in program oversight, client relationship management, and strategic growth within dynamic, forward-thinking organizations.

  • How to contact

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