Years of experience: 10

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Yeshania's Career Path
Head of Customer CareJul. 2023 -
Present
GlobaltrackHead of Customer Care
South AfricaLeading the charge in customer satisfaction like a seasoned conductor, I orchestrate an impeccable customer care experience across Africa. With my team of service virtuosos, we fine-tune processes, resolve issues before they crescendo, and ensure customer harmony. Data? That's my sheet music—I use it to deliver insights that keep customers and stakeholders singing our praises!
Head of Operations - AfricaFeb. 2022 -
Jul. 2023
GlobaltrackHead of Operations - Africa
South AfricaRunning operations across Africa is no small feat, but I’ve mastered the art of multitasking across a vast stage. From coordinating fleets of vehicles to optimizing workflows, I made sure nothing missed a beat. Whether it was managing complex projects or ensuring customer satisfaction, I kept things moving with precision, grace, and just the right amount of flair.
Fusion Executive Oct. 2021 -
Jan. 2022
GlobaltrackFusion Executive
South AfricaWhen it comes to growth, I’m like a master gardener—nurturing relationships and growing key accounts across Africa. From identifying opportunities to making sure every seed of customer success flourished, I turned potential into performance. Upselling? Yes, but only with the best, most strategic pairings. Growth wasn’t just a target; it was the reality I made happen.

Yeshania's Posts

  • About myself

    Proven expertise in customer relationship management, enhancing operations, and training/onboarding. Successfully prevented $1.2M in churn through proactive strategies and led a team to close $500K in deals within a year.

  • Job Description

    Seeking dynamic roles in Customer Success or Service within tech startups or B2B sectors, where I can leverage my skills to drive growth and enhance client satisfaction.

  • How to contact

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