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Years of experience: 13
Customer Success ManagerConsumer IndustryMedia & TelecommunicationsCustomer ServiceClient Relations SpecialistChat Support
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Exceptionally trusted; proven professional excellence.
Tonya's Career Path
Jul. 2020 -Apr. 2023
XCaliber ContainerSales Professional
Texas, United StatesSales Prospecting and Lead Generation: Identify and target potential customers through proactive prospecting efforts, including cold calling, email campaigns, and social media outreach. Qualify leads to determine their fit with the company's products or services. Consultative Selling: Conduct effective sales presentations and product demonstrations to articulate the value and benefits of the ...
Aug. 2015 -Present
T.A.E Solution Marketing Sales And Marketing Specialist
Dallas-Fort Worth MetroplexAs a Sales and Marketing Consultant, my role is to provide strategic guidance and expertise to clients in optimizing their sales and marketing efforts. I collaborate with businesses across various industries, helping them drive revenue growth, enhance brand visibility, and achieve their business objectives. With a deep understanding of sales techniques, marketing trends, and consumer behavior...
Feb. 2011 -Aug. 2014
Time Warner CableTime warner Cable
Irving, Texas, United StatesCustomer Support: Provide prompt and courteous customer support via various channels such as phone, email, live chat, or social media. Respond to customer inquiries, requests, and complaints in a professional and empathetic manner, ensuring timely resolution and customer satisfaction. Issue Resolution: Investigate and resolve customer issues or concerns, escalating complex cases to the approp...