Years of experience: 16

Customer ServiceConsultingCustomer Success ManagerCase ManagerClient Relations SpecialistCustomer Retention Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Mel's Career Path
Customer Success Manager at IBMJun. 2021 -
Present
IBMCustomer Success Manager at IBM
Atlanta, Georgia, United States Working with IBM Customers across AI Applications driving product deployment and adoption.These include: Maximo, TRIRIGA, Engineering Lifecycle Management, Weather Business Solutions, Sterling Supply Chain and Order Management & B2B Collaboration.
Business ConsultantJan. 2017 -
Oct. 2020
IFS North AmericaBusiness Consultant
Atlanta, Georgia, United StatesSecure successful implementations of IFS Field Service Management by providing services Develop business related knowledge to be able to understand and solve customer requirements Activities related to building and coordinating with other Business Consultants within the organization These activities include, but are not limited to: Provide training and mentoring to other Business Consultants....
IT Project ManagerJun. 2010 -
Jan. 2017
GE Power & WaterIT Project Manager
Greater Atlanta AreaResponsible for the development and implementation of large software projects supporting Field Engineers globally, financial management for the Field Services IT team, and management of Plant Asset applications & IT Infrastructure.