Years of experience: 15
AssistantProject CoordinatorSoft Skills TrainerMBAEducation🎓 Student
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Lucas's Career Path
May. 2022 -Present
BTCustomer Success Manager
São Paulo, BrazilEnsure that customers derive maximum value from the products or services provided by the company overseeing and managing the delivery and the use journey. The main responsibilities are: 1. Onboarding: • Facilitate a smooth onboarding process for new customers. • Educate customers about the product or service features and functionalities. • Assist with initial setup and configuration. 2. Relat...
Oct. 2020 -May. 2022
SencinetService Operations Manager
Brazil"Connectivity Simplified" Leading customer service operations, B2B and B2C. Among the main responsibilities I highlight: • Lead Latin America’s transformation at the operational level, improving cost efficiency, customer experience, and performance levels.
• Management of executive KPIs such as CSAT, NPS, Health Score, Churn Rate, and Efficiency.
• Management of the annual efficiency plan to ...
Jul. 2016 -Sep. 2020
BTContinuous Improvement Manager
Hortolândia, São Paulo, BrazilLeading the continuous improvement and transformation team. Among the main responsibilities I highlight: • Business Transformation Leader for the Americas supporting initiatives to simplify complex local and global businesses and drive efficiency, customer satisfaction, and cost efficiency to ensure cluster EBTIDA, Revenue, and Innovation.
• Management of horizontal business programs, perform...