I am a Customer Success Manager at BT, a global leader in communications and technology solutions, with more than seven years of experience in the IT sector. I hold an MBA in Marketing and multiple certifications in Customer Success, Lean, ITIL, and Change Management. My core competencies are customer experience, service operations management, continuous improvement, and problem-solving.
As a Customer Success Manager, I ensure that customers derive maximum value from the products or services provided by BT, overseeing and managing the delivery and the use journey. I build and maintain strong relationships with clients, understand their business and industry, and provide personalized support. I also lead the operational transformation in global accounts, improving cost efficiency, customer experience, and performance levels. I have managed digital transformation projects, executive KPIs, and business cases. My mission is to deconstruct ordinary mindsets and empower teams and customers with innovative and effective solutions.More...