Years of experience: 25

HREngineerCall CenterCustomer Support RepresentativeSupport SpecialistSales Representative

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Rafael's Career Path
CEOJan. 2024 -
Present
ChatZAP SoftwareCEO
Maringá, Paraná, BrasilI lead the development and operation of a WhatsApp-based customer service SaaS platform featuring advanced automation and AI, seamlessly integrating Customer Service and QA. 🤖 Smart Chatbot & RAG Designed and deployed a Retrieval-Augmented Generation flow using Pinecone + OpenAI, automating 85% of customer interactions (registration, queries, order status) and reducing average response time ...
Mara Systems Germany - PartnerApr. 2012 -
Feb. 2016
DnBR TelecomMara Systems Germany - Partner
Brazil🎯 B2B Prospecting & Sales Engaged 2,000 ISPs, closing 300 CacheMARA licenses (₨8–10 k each; 20% commission). 🚀 Bandwidth Savings & ROI Demonstrated average 40% bandwidth reduction and payback in 2–8 months using custom cost-benefit presentations. 🌐 Webinars & Trade Shows Hosted webinars for up to 10 participants; presented at Abrint, Abramulti, Anid and RedeTelesul—generating ~100 qualifie...
Entrepreneurial VenturesMar. 2004 -
Jul. 2014
DnBR Computer Store | Internet CaféEntrepreneurial Ventures
Floraí, Paraná, Brazil💻 - Internet Café (16 Terminals) - Managed network infrastructure and hardware uptime (99% availability). - Provided technical support to 50+ users/day (internet, printers, software). - Implemented a reservation and billing system, increasing average ticket by 20%. 🛒 - Computer Store - Sold notebooks, desktops and peripherals to B2C and small-business clients. - Performed PC assembly, forma...

Rafael's Posts

  • 0

    About myself

    Accomplished leader with 20+ years in customer service and tech support, excelling in multi-channel support and incident management. Proven track record in SLA adherence, client retention, and service recovery. Noteworthy achievements include strategic initiatives at Inuv Telecom and developing ChatZAP Delivery, enhancing customer satisfaction and process efficiency.

  • 0

    Job Description

    Seeking opportunities with growth potential, preferably offering compensation in USD. Open to roles that encourage professional development and provide avenues for career advancement, aiming for a mutually beneficial relationship with the employer.

  • 0

    How to contact

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