Customer Service & Technical Support Leader with over 20 years of experience supporting both corporate and individual
clients. Strong expertise in multi-channel customer support (phone, email, chat, ticketing systems, and onsite), advanced
troubleshooting, incident management, and escalation handling. Demonstrated success in SLA adherence, client
retention, and service recovery. Recognized for building long-term customer relationships, conducting onboarding and
training, and delivering solutions with a strong focus on customer satisfaction and continuous process improvement.
Proficient in utilizing tools such as CRM, knowledge bases, and automation platforms. Adept at collaborating with
international partners and adapting to multicultural environments.
In addition to my customer support background, I have hands-on experience in Quality Assurance, including test
automation, API testing, and continuous integration using modern tools and frameworks (Python, Playwright, Cypress,
Postman, Jenkins, GitHub Actions). I am currently preparing for professional certification in QA to further solidify my
expertise and contribute to high-quality software delivery.More...