Years of experience: 19
Data Entry SpecialistOffice AssistantExecutive AssistantAssistantMarketing DirectorEntertainment
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Christopher's Career Path
Jul. 2024 -Present
Siemens Digital Industries SoftwareCustomer Experience (Journey Mapping) Specialist
Dunedin, Florida, United StatesAs a Customer Experience (Journey Mapping) Strategist at Siemens, I guide and coach the organization to create optimal customer journeys. From a prospect's initial awareness of a problem to becoming an advocate for Siemens offerings, I ensure a seamless and valuable customer experience. Passionate about customer delight, I influence and collaborate with others to optimize the customer journey...
Mar. 2023 -Jul. 2024
Lumen TechnologiesSenior Customer Experience Manager
Responsible for driving strategy and executing the necessary actions to eliminate friction from customer interactions, identifying the root causes of customer dissatisfaction and prescribe concrete strategic recommendations on process and technology improvements to solve the problem. Deriving solutions along the customer journey and collaborating with impacted business units cross-functionall...
Oct. 2021 -Mar. 2023
Lumen TechnologiesLead Customer Experience Manager
Columbus, Ohio, United StatesAs a crucial member of the advocacy team, I led the Lumen customer community initiative, driving strategy, messaging, and implementation to transform customers into loyalists. My responsibilities included strategizing program scalability and growth, fostering collaboration between Sales and Customer Service, defining key performance indicators, and overseeing Salesforce and Gainsight integrat...