Years of experience: 8
Database CoordinatorCustomer ServiceCustomer Success ManagerCase ManagerClient Relations SpecialistCustomer Care Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Kristen's Career Path
Mar. 2022 -Present
CompassAgent Experience Manager
Atlanta, Georgia, United States• Provide strategic business planning, marketing, and product support to a large portfolio clients, working toward retention, growth, and engagement.
• Work alongside clients to create, adapt, and accomplish their business goals.
• Lead workshops and trainings for audiences ranging from large groups to individuals on a variety of topics.
• Coordinate regional response for a variety of short a...
Oct. 2021 -Mar. 2022
Catholic Charities AtlantaCase Management Coordinator
Chamblee, Georgia, United States• Coordinate Information & Referrals team, supervising employees, interns, and volunteers.
• Provide accurate data and reports for financial assistance grants in progress.
• Work with internal and external partners to provide comprehensive services to clients.
Aug. 2020 -Oct. 2021
Catholic Charities AtlantaIntake and Referrals Specialist
Chamblee, Georgia, United States• Coordinated grant funded programs to provide financial assistance to clients affected by COVID-19 and other disasters.
• Provided accurate reporting and documentation for funders, following grant specifications.
• Guided clients through application processes, assisting with any problems and facilitating communication between funders, clients, landlords, utility companies, and other parties.