Larnaca, CyprusAs an experienced online casino manager, I drive revenue growth through strategic game offerings, targeted promotions, and data-driven user experience optimization. Using analytics to understand player behavior, I enhance engagement and retention while ensuring compliance and security to protect both the platform and players. With a foundation in customer support, I’ve advanced to lead both C...
Nicosia, CyprusAs Head of Customer Support and VIP, I led teams to deliver exceptional, personalized service that drove customer satisfaction and loyalty, with a strong focus on high-value clients. I set and monitored clear KPIs, optimized processes, and fostered a customer-centric culture across departments. By actively analyzing feedback and insights, I continuously enhanced the customer journey and colla...