As an experienced online casino manager, I drive revenue growth through strategic game offerings, targeted promotions, and data-driven user experience optimization. Using analytics to understand player behavior, I enhance engagement and retention while ensuring compliance and security to protect both the platform and players.
With a foundation in customer support, I’ve advanced to lead both Customer Support and VIP management. Skilled in building service operations from scratch, I train teams, create guidelines, and track performance to ensure top-quality service. Proficient in Zendesk, LiveChat, and Intercom, I streamline support systems and align marketing, product, and support teams for consistent, high-quality experiences.More...